Refund Policy for SAMARGANIC

At SAMARGANIC, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

1. Eligibility for Refunds:

• Return Window: Items can be returned within 5 days from delivery.

• Condition of Items: To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.

• Proof of Purchase: You will need the receipt or proof of purchase to initiate a return.

2. Non-Refundable Items:

Certain items are not eligible for a refund:

• Items on sale or purchased with promotional discounts.

• Gift cards or vouchers.

• Opened software, DVDs, or CDs.

• Custom-made products or items marked as “non-returnable” at the time of purchase.

3. Process for Refunds:

• Return Request: To start a return, don’t hesitate to contact our customer service team at contact@samarganic.com with your order details. Our team will guide you through the return process.

• Shipping Costs: The customer is responsible for the return shipping costs unless the product is faulty or incorrect.

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

4. Refunds (if applicable):

• Method of Refund: Approved refunds will be processed to your original payment method within 7 business days after we receive the returned item.

• Shipping Fees: Shipping fees are non-refundable, except in cases where we sent an incorrect or faulty item.

5. Defective or Damaged Items:

If you receive a product that is defective, damaged, or not as described, please contact us within 3 days of receiving the product. We will arrange for the item to be replaced or refunded, including any shipping costs incurred.

6. Late or Missing Refunds:

• If you haven’t received your refund after the expected time, please first check with your bank or credit card company.

• If you’ve done this and still haven’t received your refund, contact us at contact@samarganic.com.

7. Exchange Policy:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@samarganic.com and follow the instructions.

8. Cancellation Policy:

• Before Shipping: Orders can be canceled without penalty if they haven’t been shipped. Please contact our support team as soon as possible to request a cancellation.

• After Shipping: Once an order is shipped, it cannot be canceled. You may return the item after it arrives, following the procedures listed above.

Contact Us:

If you have any questions regarding our refund policy, feel free to contact us at:

• Email:contact@samarganic.com

• Phone:+91-913255-3255

We are here to ensure a smooth shopping experience for you!